FULL JOURNAL ISSUE

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PATIENTS’ PERCEIVED EFFICIENCY AS A DRIVER OF LOYALTY IN PRIVATE HOSPITALS IN CAVITE AS MODERATED BY FREQUENCY OF VISIT

Princess Joy B. Loyola and Aldrin P. Antivola

College of Business Administration and Accountancy- Graduate Studies, De La Salle University – Dasmariñas, City of Dasmariñas, Cavite, Philippines

 ABSTRACT

The purpose of this study was to explore the perceived efficiency of healthcare service as a driver of patient loyalty in private hospitals in Cavite as moderated by the frequency of hospital visits. A sample of 334 patients of Level 2 private hospitals in Cavite were included in the study. A survey questionnaire on the demographic profile of the respondents, perceived efficiency of hospital service and loyalty was used to measure the variables of the study. Since the study was conducted in the time of the COVID-19 pandemic, the survey was administered online among the respondents for health and safety purposes. Results of the study show that patients of private hospitals in Cavite perceived that their hospitals have a high level of efficiency in delivering health services. They are also loyal to their hospitals. In terms of the relationship among the variables, the perceived efficiency of healthcare service drives the loyalty of patients of private hospitals in Cavite. This association becomes stronger with the frequency of hospital visits. Other variables that may affect the loyalty of patients are suggested to be included in future studies.

Keywords: Patient loyalty, perceived efficiency, frequency of hospital visit

Full Article

EFFECTS OF TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE EMPOWERMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE MODERATING ROLE OF WORK EXPERIENCE

 Jun Hui Qiao¹ and Carl Mark B. Miniano^1,2

¹College of Business Administration and Accountancy- Graduate Studies,De La Salle University –Dasmariñas, City of Dasmariñas, Cavite, Philippines

²Institute of Management, Emilio Aguinaldo College- Cavite, City of Dasmariñas, Cavite, Philippines

 ABSTRACT

Several studies have investigated the effects of transformational leadership (TL) on employee empowerment, but the results show certain inconsistencies. However, the paradoxical perspective that conflicting positive and negative effects of transformational leadership can co-exist has already been pinpointed. Various scholars have also investigated the effect of TL on organizational citizenship behavior, but none has explored individually the four dimensions of TL in the Chinese context. Using datasets from employees of public and private firms belonging to fourteen selected industries in China, the study investigates the effect of transformational leadership (TL) on employee empowerment (EE) and organizational citizenship behavior (OCB) in the light of Transformational Leadership Theory. The study further investigates the interaction mechanism of Work Experience in the relationship between TL and EE and between TL and OCB. A One-sample Kolmogorov- Smirnov Test was used to determine if the datasets were normally distributed. The datasets were further tested for assumptions of linearity, multi-collinearity, homoscedasticity, and autocorrelation. Linear regression was calculated using the Statistical Package for the Social Sciences 23.0 to determine the effects of transformational leadership on the dependent variables and the interaction of work experience between these relationships. The results reveal that while transformational leadership has a significant positive effect on employee empowerment and organizational citizenship behavior, TL characteristics of Intellectual Simulation have the strongest positive effect on Employee Empowerment and that its characteristic of individualized influence has the strongest effect on organizational citizenship behavior. The study further revealed that work experience does not moderate the relationship of TL to employee empowerment and organizational citizenship behavior.

Keywords: transformational leadership (TL), employee empowerment (EE), organizational citizenship behavior (OCB), work experience

Full Article

 UNDERSTANDING THE LEARNING NEEDS OF SOPHOMORE STUDENTS IN THE NEW NORMAL: A CASE OF A HOSPITALITY SCHOOL IN MANILA, PHILIPPINES

 Marga Clarence C. Perez

De La Salle-College of Saint Benilde, Manila, Philippines

 ABSTRACT

The hospitality and tourism industries were immensely affected by the COVID-19 pandemic; as a result, students worry about the future. Moreover, the pandemic changed the lives of the students as schools, borders and businesses closed to lessen the transmission; the students were affected physically, financially and mentally. As such, this paper aims to better understand the insights, perspectives and lived experiences of hospitality students during the pandemic; the results may contribute to the formulation of more effective pedagogy in this time of the pandemic. This study is a phenomenological research that involved fifty sophomore students of a hospitality school in Manila as participants. To validate the research findings, the researcher conducted an informal interview with the director of the wellness center of the school. Due to the exploratory nature of the study, it may not provide generalization. Recommendations to the academe, research methods and practice were presented at the end of the study.

Keywords: COVID-19, pandemic, mental health, wellbeing, education

Full Article

TOWARDS THE DECISION OF SUPPLY CHAIN MANAGERS IN CHOOSING INCOTERMS IN SELECTED MANUFACTURING COMPANIES IN CAVITE: A SUPPLY CHAIN MANAGEMENT MODEL

 Renalyn C. Estiller and Joseph R. Estiller

College of Business Administration and Accountancy Graduate School, De La Salle University – Dasmarinas, City of Dasmariñas, Cavite, Philippines

 ABSTRACT

This analysis of the decision of supply chain managers in choosing International Commercial Terms or simply Incoterms was the result of a study conducted in selected manufacturing companies in Cavite’s Philippine Economic Zone Authority. It was primarily designed to know if there were significant relationships between the decision of the supply chain managers’ choice of Incoterms and their headquarters' decision, written policy, volume of shipment, supply chain managers understanding of Incoterms, government regulatory requirements, company practices, insurance, transportation cost, satisfaction with their suppliers, trust with their suppliers, commitment with their suppliers, and conflict with their suppliers. The respondents were part of supply chain management working in selected manufacturing companies in Cavite. Gathered data were tested using multinomial logistic regression to determine possible significant relationships between the decision and relationship elements and the choice of Incoterms (mostly EXW, mostly FOB, mostly CIF, and mostly Other Incoterms). The results of this study revealed that decision elements i.e. headquarter’s decision, written policy, volume of shipment, supply chain managers understanding of Incoterms, regulatory requirements, company practices, insurance, transportation cost, and the elements of relationship i.e. satisfaction with their suppliers, trust with their suppliers, commitment with their suppliers, and conflict with their suppliers were significant predictors of the supply chain managers’ decision in choosing Incoterms.

Keywords: incoterms, decision elements, relationship elements, Ex Works, Cost Insurance and Freight

Full Article

LASALLIAN JOURNAL OF BUSINESS AND TOURISM

The Lasallian Journal of Business & Tourism (LJBT) aims to publish quality, up-to-date, and real-world researches that are useful for stakeholders in business and tourism. The journal welcomes researches that will contribute to the knowledge, solving problems, developing and testing theories through empirical, conceptual, and integrative reviews using various research methodologies. 

All articles undergo double-blind peer-review. LJBT is issued twice every year, every January and July. LJBT is an open access journal and papers may be accessed and downloaded subject to copyright laws of the Philippines.

The journal is governed by an editorial board whose members specialize in each of the mentioned disciplines.  The editor in chief is elected by the members of the editorial board. 

Every effort has been made to trace the owners of copyright materials used in this issue.  We shall be pleased to hear from any copyright holder whom we have inadvertently missed to acknowledge.  If notified, the editorial board of the journal will rectify any errors or omissions in the subsequent issue.

All data and information presented in each of the articles in this issue reflect the stance and point of view of the corresponding authors.  Hence, accountability, both legal and ethical, rests solely with them.

Correspondence with the Editorial Board can be made online. See our university website: www.dlsud.edu.ph. You may also write to the Editor in Chief, Lasallian Journal of Business and Tourism, De La Salle University- Dasmariñas, Cavite 4115 Philippines or e-mail at ljbt@dlsud.edu.ph.

EDITORIAL BOARD

Editor-in-Chief

Paul Anthony Notorio (Tourism, DLSU-D)

Associate Editors

Dr. Jacqueline L. Morta (Business Management, DLSU-D)

Dr. Jimford U. Tabuyo (Tourism, DLSU-D)

Members

Editorial Assistant

Jaime Zeus C. Agustin (Research Communication, Dissemination and Utilization Coordinator, URO, DLSU-D)